New Patients

New Patients

Welcome to our practice! We encourage you to review this information as it will assist you with the office protocol and may answer questions prior to your appointment.

To schedule an appointment, call us at (626) 821-0707 for Arcadia, or (626) 795-8051 for Pasadena. Appointments can be made anytime from 8:00AM to 5:00PM, Monday through Friday, and from 7:00AM till 11:30AM on Saturday. There is no charge for changing or cancelling your appointment as long as you give us at least 24 hours notice prior to your scheduled time.

A new patient visit or consultation may take up to 45 minutes. A new patient is asked to arrive at least 15 minutes prior to your scheduled appointment for the proper completion of paperwork. If the new patient paperwork is not completed by the appointment time, you may need to be rescheduled.  The patient intake forms are available on the above link if you wish to complete your paperwork beforehand.

Existing patients to the practice may schedule follow up visits by phone or on the Patient Portal.  If you feel you need to be seen sooner than the offered appointment please advise the receptionist of your urgency and your call will be directed to the doctor’s medical assistant to try to accommodate you at an earlier date or time.

You are urged to keep your appointments. If you are unable to do so, please call our office and reschedule at the time more suitable for you. By doing so, you will allow this time to be available to another patient who may need to be seen by your doctor for urgent issues.

We respect your time and will make every effort to honor your appointment and avoid prolonged waiting, but occasionally your doctor may be delayed due to unforeseen medical emergencies.  If this happens the patient may be given the option to reschedule or wait for the physician.

We thank you for understanding the often unpredictable timing of emergencies in health care, and for keeping in mind that the grandparent, child, or family member the doctor is seeing urgently may be your own.

Payment is customarily expected when services have been performed. When you have insurance, please notify the receptionist first so that the proper forms may be filled out and billing procedures explained. It is your responsibility to familiarize yourself with your specific insurance plan and notify our staff if you are required to use a specific doctor, lab or hospital.

Because there are so many plans, it is impossible for our staff to know your individual insurance plan, but please feel free to ask any questions about insurance and fees with our billing office at (626) 795-7036.

Cash pay patients are also welcome.  The billing department can help with payment plans, or assist with applying for CareCredit.  https://www.carecredit.com/

 

Insurance plans currently accepted include:

  • Medicare
  • Blue Cross
  • Blue Shield
  • Aetna
  • Cigna
  • TriWest
  • HealthNet
  • United Health Care
  • Methodist Hospital Health Plans, Inc.

 

  • Regal Medical Group/Lakeside
  • Greater Covina
  • ADOC (Affiliated Doctors of Orange County)
  • Sierra Medical Group
  • Heritage Victor Valley Medical Group
  • Desert Oasis Healthcare
  • High Desert Medical Group
  • Bakersfield Family Medical Center
  • Coastal Communities Physician Network
  • Stewart Medical Group
  • Allied Pacific IPA
  • Sejong IPA
  • AMDC (Advanced Medical Doctors of California)
  • Health Care Partners

 

  • Worker’s Compensation claims

The following suggestions about the telephone system in our office will assure fewer inconveniences and achieve the best communication with our office:

Our medical receptionist will be available from 8:30 – 5:00. If you wish to contact the office for an appointment please do so between these hours.

If your call pertains to medical information or reports, one of the assistants will provide you with the requested information upon discussing it with your doctor. If your problem is more complex and it requires the evaluation of your records by your doctor, you will be called as soon as possible.

Our routine calls to you are often done late morning or by late days end. Please provide a phone number where you can easily be reached. Also, it is advisable to have the pharmacy telephone number readily available when you call us or you may request that the pharmacy call us regarding refills.

Prescriptions will generally be refilled only during office hours. If you need a drug prescription refilled, simply call your pharmacist and give the name and dosage of the medication. Then ask the pharmacist to call our office for authorization.

It is our policy to NOT prescribe narcotic pain medication for more than 4 weeks after surgery.  If pain is chronic, then we will refer you to a Pain Management specialist.

Standard non-narcotic medications will only be prescribed for up to 6 months.  If you are continuing the medication, the physician will need to see you back for an office visit before renewing your prescriptions.

Your medical record is strictly private. No information in reference to your condition will be disclosed to your employer, friends or relatives without your consent, per HIPAA regulations.

  • Parking in Pasadena – Parking is located at an adjacent parking structure near our facility. Parking for this building is validated to a flat rate of $5.00.
  • Parking in Arcadia – Parking is located on the north of Hale medical building. Parking is complimentary.

Arcadia Location

289 W. Huntington Drive, Suite 103
Arcadia, CA 91007
Phone (626) 821-0707
Fax (626) 821-0239

Pasadena Location

800 South Raymond Avenue
Pasadena, CA 91105
Phone (626) 795-8051
Fax (626) 795-0356